Copilot offers leaders suggestions for goals, messages and engagement analysis, while employees can use Copilot in Viva Learning for role-based summaries. Viva is an employee experience platform that combines goals, communication, learning, analytics and feedback. Microsoft recently added AI Copilot to its Viva platform to improve employee engagement and performance.

If you are spending hundreds of thousands or even millions of dollars a year on Teams, your company needs to see the best possible return on that investment.

Microsoft is not responsible for the problems you face every day – you are. It involves seeing problems in the Microsoft environment, as well as any hardware issues that may exist from the data center to the end user. If OneDrive doesn’t work, all your collaboration features in Teams won’t work either.

Think about other tools in the Microsoft stack that may also affect Teams. That approach provides a better user experience and gives your business the true value of Microsoft Teams. Instead of being reactive to the Teams problems you face, it would be much better to work ahead, seeing potential problems before they occur and then working to eliminate them. The Microsoft Teams service is great, but there are so many variables after the data center where the service begins that you need to be aware of – home ISP connections, local WiFi settings and the hardware used for calls, such as headsets. Native within Microsoft Teams, the ways to detect issues are very limited and outside of CQDs you never get much insight without additional software. As IT, you get stuck in the middle – and that’s not a great place to be. What happens then is that senior members of the team start asking why you didn’t know about this problem earlier and why you didn’t work to prevent other problems like this.

As an IT manager or service provider, this poses a significant problem – you find out about problems far too late. They will usually go on for a few days before they get so frustrated that they feel they have to log it. We probably don’t need to tell you this, but most software users don’t register tickets for IT problems as soon as they occur.

Microsoft teams how does it work